FAQ

Our standard contract is one calendar year. Your coverage starts 30 days after the successful onboarding of your home.

You can cancel your contract at any time during the contract period. Any claims paid/expenses incurred on your behalf by UPKEEP during the contract period must be reimbursed to us.

You can add a service or increase your coverage for up to 30 days after purchase.

If you pay in full, the payment will be processed at the time of application. If you wish to do monthly payments, please contact us to set up a payment plan.

As part of our CUSTOMER LOYALTY PROGRAM, we offer a Vanishing Deductible. Your deductible for the first contract year will be $125.00. In subsequent but continuous contract years, your deductible will be reduced as follows:

• In the second contract year, the deductible will be reduced to $100.00.
• In the third contract year, the deductible will be reduced to $75.00.
• In the fourth contract year, the deductible will be reduced to $50.00.
• In the fifth contract year, the deductible will be reduced to $25.00.
• In the sixth year and every continuous contract year thereafter, there will be no deductible required when you make a claim.

All the information that we gather about your home will be available and stored in your personal Customer Portal. Information is confidential. Learn more in our Privacy Policy.

During the Routine Maintenance visits, our team of Maintenance Specialists will document any completed work or issues in your home.

This information will be available to you, along with any recommendations for repairs, when you access your customer account portal.

During our visits, we ask that you contain your pets for their (and our) safety.

UPKEEP performs necessary maintenance in your home 4 times per year.

The Home Manager and their Team will schedule all of your planned maintenance visits, answer any questions you may have about your plan, help you with any claims you may have and more!

Homeowners insurance protects your home from things that might happen, like fire or theft.

A manufacturer’s warranty covers the failed part of a single appliance or system, but it doesn’t always cover the cost of labor for the repair.

A home warranty like ours helps protect your budget when home systems and appliances breakdown due to normal wear and tear. One plan covers multiple home systems and/or appliances.